Last Updated: October 9, 2026
Introduction
At SnapyShopping, customer satisfaction is important to us.
This Return & Refund Policy explains how customers can request a return, exchange, or refund for products purchased through our website.
We aim to handle eligible requests fairly and transparently.
1. Return Eligibility
Customers may request a return within 7 days after delivery, subject to the eligibility conditions described below.
To qualify for a standard return, products should generally:
- Be unused and unworn.
- Be in their original condition.
- Have original tags attached, where applicable.
- Include the original packaging where reasonably possible.
- Be accompanied by an order number or other proof of purchase.
These conditions do not limit remedies available under applicable consumer protection laws for defective, damaged, or incorrectly supplied products.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Include the following information:
- Order number
- Customer name
- Description of the issue
- Clear photographs or videos, where available
Our team will review the request and provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, exchange, return, or refund.
3. Non-Returnable Products
Certain products may be excluded from standard change-of-mind returns where clearly disclosed before purchase and permitted by law.
Such exclusions do not override statutory rights relating to defective, damaged, misrepresented, or incorrectly supplied goods.
Any product-specific return restrictions will be displayed on the relevant product page.
4. How to Request a Return
To request a return:
- Contact support@snapyshopping.com.
- Provide your order number and registered contact information.
- Explain the reason for the return.
- Attach relevant photographs if the item is damaged or incorrect.
- Wait for instructions from our customer support team.
Please do not send products to our business address without receiving return instructions.
5. Return Shipping Charges
Return Shipping Fee: Free Pickup
The applicable return shipping arrangement will depend on the reason for the return and the terms disclosed at purchase.
Where a return is required because of a defective, damaged, or incorrectly supplied product, we will provide a remedy consistent with applicable consumer protection laws.
6. Exchanges
Customers may request an exchange for eligible products, subject to stock availability and the applicable exchange conditions.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
7. Refund Process
Once a return is received, where required, we will inspect the product and review the request.
Approved refunds will be processed through an appropriate payment method.
Refund Processing Time: 3-4 Business Days
The time required for the refunded amount to appear in the customer’s account may depend on the bank or payment provider.
For Cash on Delivery orders, eligible refunds may be processed through bank transfer or another mutually agreed method.
8. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Cancellation requests should be sent to our customer support team as soon as possible.
Once an order has been shipped, cancellation may no longer be possible through the standard cancellation process.
Customers may instead request a return where eligible.
If SnapyShopping cancels an order after receiving payment, the applicable refund will be processed.
9. Refund Delays
If you have not received an approved refund within the communicated timeframe, please contact us.
Provide your order number and relevant refund details so our team can investigate.
10. Consumer Rights
Nothing in this policy is intended to exclude or restrict rights or remedies that customers are entitled to under applicable Indian consumer protection laws.
11. Contact Information
For return, exchange, or refund inquiries:
SnapyShopping
Email: support@snapyshopping.com
Phone: +91 95375 28987
Address: 2nd 208, Shayona Plaza, Puna Road, Punagam, Surat, Gujarat 395010